Automatically create, schedule and assign housekeeping requests through configured rules; staff follow checklists, room status and preventive or emergency maintenance in Flowtel.
Create requests for pre-arrival inspection, room make-up during the stay, departure inspection and cleaning after checkout. Flowtel automates request creation, scheduling and assignment through configured rules, templates and shifts; staff perform the work.
Schedule recurring housekeeping work and assign requests to teams and attendants by shift, location and room. Follow assigned and ongoing work, and reassign remaining tasks during shift handover.
Set task items and requirements for inspection, photos and supplies in the task template. Attendants record item progress, notes and supplies used; supervisors review requests that require inspection before completion.
Update cleanliness status according to the task outcome and record conditions such as do not disturb or refused service. Track occupancy differences between booking records and housekeeping observations, keeping room status distinct from request stage.
Record urgent faults and preventive maintenance requests with a room, location or equipment, work date and priority. Recurring preventive requests help organize inspection and maintenance within the team’s schedule.
Assign requests to maintenance teams and technicians, then follow new, assigned, in-progress and completed work. Technicians record notes and progress; supervisors review completion. Out-of-order rooms can return to service according to request settings and property procedures.
The system organizes request creation, scheduling and assignment across the stay using configured rules, templates, shifts and teams. Staff carry out inspections and cleaning and record results; supervisors approve work that requires inspection.
Yes. Define checklist items, target cleanliness states, and requirements for photos, inspection and supplies. The template populates the request so the team has clear steps to follow.
Staff can record conditions such as do not disturb or refused service, add notes and follow the request through its stages. Remaining work can be reassigned at shift handover.
Record the fault with its room, location or equipment and priority, then assign the maintenance team and technicians. Request stages and technician notes support progress tracking and completion review.
Fault repair starts with a reported problem. Preventive maintenance uses scheduled dates and recurrence to organize inspections and work in advance. Both use requests, assignment and progress tracking.
A request can link to an out-of-order room and specify its return to service on completion, according to the configured procedure. The team and supervisor remain responsible for reviewing the repair and completing the request.
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